Shipping Policy

We know you are excited to get your order, and we are just as excited to send it your way. At SOUTHWELLGENERAL, we work hard to make sure every package is handled with care from the moment it leaves our Austin warehouse to the moment it arrives at your door.

Right now, we are happy to offer free shipping on every order we send to customers in the United States and Canada. No hidden fees, no surprise charges at checkout. What you see is what you pay, and we cover the rest.

How long will it take to get my order?

For customers in the United States, you can expect your package to arrive within 7 to 11 business days after your order is confirmed. This gives us time to carefully pack your items and hand them over to our trusted carriers for a smooth journey to your neighborhood.

For our friends in Canada, delivery usually takes a little longer as packages make their way across the border. Please allow 9 to 14 business days for your order to reach you. Customs and local processing can sometimes add a day or two, so we appreciate your patience if your package takes a bit longer than expected.

Please keep in mind that these timeframes are estimates. Weather, busy shipping seasons, or other unforeseen events can occasionally cause a small delay. If that happens, we will do everything we can to keep you updated and get your order to you as quickly as possible.

Where do we ship from?

All orders are shipped from our facility located at 1745 Commerce Drive, Suite 220, Austin, TX 78758. We take pride in packing each order with care, and we want you to feel confident that your items are coming from a real place with real people behind them.

What if I have questions about my shipment?

If you ever have a question about your order or its delivery status, we are here to help. Just send us an email at [email protected] and we will get back to you as soon as we can. We believe in clear communication and honest answers, so do not hesitate to reach out.

Thank you for choosing SOUTHWELLGENERAL. We appreciate your trust in us, and we look forward to getting your order to your doorstep.