Get in Touch With Us

We know that sometimes you just need to ask a question, and that’s perfectly okay. Whether you’re curious about an order, need help finding the right product, or simply want to share some feedback, we’re here to listen. Our team at SouthwellGeneral is made up of real people who care about your experience, and we treat every message like a conversation with a neighbor.

The easiest way to reach us is by email. Just send your thoughts to [email protected], and we’ll get back to you within 24 to 48 hours. That gives us the time to look into your question properly and give you a thoughtful, complete answer—not just a quick, generic reply.

If you prefer to write to us the old-fashioned way, you can send mail to our office at 1745 Commerce Drive, Suite 220, Austin, TX 78758. We check this address regularly, so your letter won’t get lost in the shuffle.

Our team is available Monday through Friday, from 9:00 AM to 5:00 PM Eastern Time. If you reach out over the weekend or on a holiday, don’t worry—we’ll catch your message first thing on the next business day and get right on it.

We genuinely enjoy hearing from you, whether it’s a quick question or a long story about how a product worked out for you. So don’t be shy. Drop us a line, and let’s talk.